We have all been there. Stuck in “phone jail” Pressing one to reach a customer service representative, pressing two to enter your account number so “we may better help you” , pressing zero to speak to an operator – but instead getting yet another recording with yet another series of options.
Real time problems require real people to answer them.
No one has the time or patience to sit on hold or press 7 for further options when they are literally trying to get from point A to point B. And if you are in a business that involves transportation of sick or injured people – this is especially important to be aware of. Anyone who deals with workers compensation claims will tell you that no voice recording can effectively monitor and communicate to physicians, patients and drivers about last minute appointment or transportation issues. When questions or problems arise at the last minute –there is no time to wait on hold. Real people can respond quickly, manage delays, find alternate routes and help people who are hurt get the treatment that they need.
Save everyone the frustration. If you work in the workers compensation industry and need a provider to transport sick or injured workers, make sure you choose a provider that has people there to answer your calls, respond to any issues that arise, and make the experience as easy and positive as possible for you and your claimants.
Before considering working with a company that uses an automated system, look at the statistics:
67% of people prefer a live customer service representative
83% of people will stop doing business with a company after a poor automated voice response system
70% of people will share a poor voice response system experience system with a friend.
Despite all the money spent and improvements made in interactive voice response system technology – the truth is that people prefer speaking to other people. Knowledgeable people who can help them and offer solutions. In the workers compensation industry – and in every industry.